Management

Learn the fundamentals of managing people at work, covering recruitment, employee relations, performance management and the basics of labour law compliance.

Learn the customer service, communication and organisational skills needed to run a front desk or reception professionally, from handling enquiries to managing visitors and appointments.

Learn how organisations set direction and stay on course, using tools such as SWOT and PESTEL analysis to build a strategic plan and then track it through to implementation.

A practical introduction to planning, running and closing projects on time and on budget, using the tools and methods relied on by NGOs, government departments and private companies across Zambia.