Handsworth Institute

Build on foundational data skills with advanced techniques for analysing and interpreting data, using statistical methods and analysis tools to support confident, evidence based decisions.

A practical grounding in the core skills of running an office or business unit, including office management, business communication, basic finance and day to day operations.

Combine core marketing skills with the fundamentals of entrepreneurship, covering market research, branding, customer acquisition and the basics of starting and growing a small business.

Learn participatory approaches to community development, from needs assessment and mobilisation to designing projects that communities themselves help shape and sustain.

A foundational course in collecting, cleaning and analysing data using spreadsheet tools, so you can turn raw numbers into insights that support everyday business or programme decisions.

Build practical financial management skills, from personal and organisational budgeting to bookkeeping basics and financial planning and control.

Learn essential first aid and emergency response skills, including CPR, wound care and how to respond confidently to common workplace and home emergencies until professional help arrives.

Learn the customer service, communication and organisational skills needed to run a front desk or reception professionally, from handling enquiries to managing visitors and appointments.

Build the knowledge needed for effective HIV and AIDS prevention, care and support work, from understanding transmission and testing to treatment, stigma reduction and peer education.

Learn the fundamentals of managing people at work, covering recruitment, employee relations, performance management and the basics of labour law compliance.

A foundational ICT literacy course covering computer basics, common office software, internet use and digital communication skills needed in almost any modern workplace.

Learn how goods move from supplier to customer, covering procurement, inventory management, warehousing and distribution across the wider supply chain, beyond transport alone.

Learn how to design monitoring and evaluation (M&E) frameworks, choose the right indicators, and collect and analyse data to measure whether a project or programme is actually working.

Understand the core principles of workplace health and safety, including hazard identification, risk assessment and control, and how to build a safer working environment that meets recognised OHS standards.

A practical introduction to planning, running and closing projects on time and on budget, using the tools and methods relied on by NGOs, government departments and private companies across Zambia.

An introduction to the counselling skills, methods and ethical standards needed to support people through emotional, social and psychological difficulties in a professional and responsible way.

Learn how to organise, store, retrieve and dispose of both paper and digital records properly, and put in place a records management system that keeps an organisation compliant and efficient.

Develop practical sales and marketing skills, including customer relationship management, persuasive communication and marketing strategy, to grow revenue for a business or organisation.

Learn the core principles, ethics and case management skills of professional social work, with a focus on supporting vulnerable individuals, families and communities.

Learn how organisations set direction and stay on course, using tools such as SWOT and PESTEL analysis to build a strategic plan and then track it through to implementation.

Learn how transport operations are planned and run efficiently, covering fleet management, route planning, compliance and the coordination needed to move goods and people reliably.

Build on ICT fundamentals with advanced office productivity tools, digital collaboration platforms, basic data management and an introduction to cybersecurity awareness for the workplace.

Build on OHS fundamentals with advanced risk assessment techniques, safety management systems, incident investigation and the regulatory frameworks that govern workplace safety compliance.